ProcessHow a project runs
From the first message to launch, and after.
Four stages, the same for a one-page site as for a year of software. You see the work at every checkpoint, and nothing moves on until you’ve agreed it.
- UnderstandWe look at the business, the customers and how things run today, and agree what is worth solving first and how we’ll know it worked.A first conversation, freeWhat to solve firstHow success is judged
- PlanYou get the scope in writing: the pages or the system, the journeys, what it connects to and how it is measured, with a fixed price.A written scopeA fixed priceA timeline
- BuildDesign and build happen in working checkpoints you can click through, not slide decks. Anything new is priced before it changes the plan.Working checkpointsDecisions on recordNo surprise costs
- Launch and improveWe test the real journeys, launch, hand over and agree what happens next. Care, search, ads and new features are agreed separately, if you want them.A tested launchTraining and accessA plan for after
Our work
The real thing, at every checkpoint.
You review working pages and tools as they come together, not slide decks. These are from three projects we finished.
See the case studies
For bigger software
Discover first. Commit with a clearer picture.
Larger systems need investigating before anyone can quote the build properly. We map the users, the workflows, the data and what it has to connect to, then shape a sensible first release.
What discovery delivers, and any credit towards the build, are agreed in writing. The first conversation about fit is free.
Discovery and custom softwareDiscoveryWhat you get at the end
- 01A map of the process
- 02Who uses it, and how
- 03The data, and where it lives
- 04Milestones for the build
- 05A fixed quote for the build
A shared responsibility
What keeps a project moving.
Your quote turns these into a plan for your particular scope.
- Before we start
Clear inputs
One person who can make decisions, access to the tools involved and the information the work needs.
- At each checkpoint
Useful reviews
Feedback gathered in one place, the next stage approved, and the decisions written down.
- When the scope moves
Visible changes
Anything new is weighed against the scope, with its cost and timing agreed before work begins.
- Before launch
Real journeys tested
The forms, bookings, payments and workflows people will actually use, tried end to end.
- At handover
A practical handover
Who owns what, who can get into what, training and documentation, all agreed before launch.
- After launch
A plan, if it helps
Care, marketing and further development each have their own scope, when the business is ready for them.
Tell us where it gets stuck.
We’ll reply within one working day with a suggested first step, and the first conversation is free.